Account | Vids Creator

How to add or change my billing information?

Click on the top right Profile icon. Select Account Information. Then select Update Payment Information.

I’m having trouble and can’t find a solution here.

Still need help? Click the below link and we’ll get back to you asap. Click Here To Contact Support

What’s your refund policy?

If you are unhappy with the quality of your video renders, we will issue you a no question ask refund within a 14-day period.

How do I reset my login password?

If you have already selected “lost password” and have not received an email, please check your SPAM BOX. If you have checked your SPAM BOX

How do I cancel my subscription?

If you purchased an ANY Vids Creator subscriptions in app or on the web, please follow these instructions. Instructions to cancel membership: Login to your

Does Vids Creator require a login?

Yes, to use Vids Creator or any of the Vids Creator Studio Suite a sign-in is required. This allows us to ensure faster streams, downloads

I can’t access my Vids Creator subscription.

First, please confirm that you are logging into Vids Creator with the same USER ID and the same login method (Facebook, Gmail or email) that

Where can I go to send feedback or make feature requests for Vids Creator?

For feature requests, please vote for existing ideas or submit a new one through our contact form on: iOS , and Android. Alternatively you can

How do I upgrade the Vids Creator Starter Plan?

The full version of Vids Creator allows you to create truly custom stories, videos, and images, all using your brand, your colors, and your logos.

What are Video Credits?

“Video Credits” are the encrypted credits within Vids Creator Application Suite used for in app purchases. Each video credit is worth one video render and

Topics: Account